Refund policy
Refund & Return Policy
Wildly for You, a DBA of Beauty & the Badge Wood Co., wants you to love what you ordered. Because many of our products are made to order or personalized specifically for you, our return policy differs depending on the type of product purchased.
Personalized and Custom Items
Personalized, customized, and made-to-order items are generally not eligible for returns, exchanges, or refunds due to a change of mind, incorrect size selection, or personalization information submitted incorrectly by the customer.
This includes, but is not limited to:
- Products personalized with names, numbers, dates, teams, schools, or other customer-selected information
- Custom-designed apparel
- Products created from customer-provided artwork or instructions
- Custom DTF transfers
- Other products clearly identified as personalized or custom
Please carefully review spelling, numbers, sizing, colors, and other personalization details before submitting your order.
If we make an error in producing your personalized item, please contact us so we can make it right.
Non-Personalized Apparel
If you have an issue with a non-personalized item, please contact us within 14 days of delivery.
To be eligible for an approved return or exchange, merchandise must be unworn, unwashed, unused, and in its original condition.
Items showing signs of wear, washing, odors, stains, pet hair, alterations, or other use may not be accepted.
Please contact us before returning an item. Items sent back without prior authorization may not be accepted.
DTF Transfers
Because DTF transfers are produced for application to another product, transfers that have been pressed, cut, altered, damaged during application, or otherwise used cannot be returned or exchanged.
Customers are responsible for following the pressing instructions provided for their transfer and for verifying that the garment or material being used is appropriate for heat application.
Custom DTF transfers created from customer-supplied artwork are considered custom products and are not eligible for return or refund unless there is a production error on our part.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number and clear photos of the item and packaging when applicable.
If the issue resulted from an error on our part, we will work with you to provide an appropriate replacement or resolution.
Sizing
Customers are responsible for selecting the correct size when ordering. Because garment sizing can vary between brands and styles, please review any available size information before purchasing.
Ordering the wrong size does not qualify a personalized or custom item for a refund or exchange.
Cancellations
Because many products are made to order, production may begin shortly after an order is received.
If you need to request a cancellation or correction, contact us as quickly as possible. We cannot guarantee that an order can be changed or cancelled once production has started.
Refunds
When a refund has been approved, it will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is the result of an error by Wildly for You.
Questions
Questions about returns, exchanges, damaged products, or refunds can be sent to:
Wildly for You
a DBA of Beauty & the Badge Wood Co.
wildlyforyou@gmail.com